Frequently Asked Questions

V7 KARATS is a UK-based jewellery brand specialising in handcrafted 925 sterling silver pieces set with premium VVS moissanite stones. We focus on creating high-quality, luxurious jewellery that offers exceptional brilliance and fire at accessible prices. Each piece is carefully crafted to deliver the sparkle and prestige of fine jewellery without the premium diamond price tag.

All our jewellery is crafted from genuine 925 sterling silver with premium rhodium plating for enhanced durability and shine. We exclusively use VVS grade moissanite stones, which represent the highest clarity grade available. Our pieces are hypoallergenic and nickel-free, making them safe for sensitive skin.

Yes, our jewellery is hypoallergenic and nickel-free, making it safe for most skin types. Our rhodium plating significantly reduces tarnishing and helps maintain the brilliant shine. However, like all silver jewellery, some natural oxidation may occur over time with exposure to air, moisture, and chemicals. To keep your pieces looking their best, store them in a dry place, avoid contact with perfumes and lotions, and clean them regularly with a soft polishing cloth.

Yes, our premium VVS moissanite will pass most standard diamond testers. This is because moissanite has similar thermal conductivity properties to diamonds. However, advanced gemological testing can distinguish between moissanite and diamonds. We're proud of our moissanite and its exceptional qualities—it offers superior brilliance and fire compared to diamonds at a fraction of the cost.

Moissanite is a lab-created gemstone originally discovered in a meteor crater. It's composed of silicon carbide and is one of the hardest substances on Earth. Moissanite displays exceptional brilliance and fire—actually more than diamonds—creating stunning rainbow flashes in the light. It offers incredible durability and sparkle at a fraction of the cost of diamonds, making luxury accessible without compromising on quality or beauty.

Hardness: Moissanite rates 9.25 on the Mohs scale, making it extremely durable and suitable for everyday wear. Diamonds rate 10.

Brilliance: Moissanite has a higher refractive index than diamonds, meaning it displays more fire and rainbow sparkle.

Price: Moissanite costs a fraction of the price of diamonds, offering exceptional value without sacrificing beauty or quality.

Ethics & Sustainability: Lab-created moissanite is conflict-free and environmentally friendly, with no mining required.

No, moissanite will not lose its sparkle or change colour over time. It's one of the most durable gemstones available and maintains its brilliance for a lifetime under normal wear. Unlike some gemstones, moissanite is resistant to scratching, chipping, and clouding. To keep your moissanite looking its absolute best, simply clean it occasionally with warm soapy water and a soft brush to remove any oils or residue.

Most of our pieces are made-to-order to ensure the highest quality and allow for customisation options. Select popular items may be available for immediate dispatch—these will be clearly marked as "Ready to Ship" on the product page. Made-to-order pieces typically require 7-14 business days for production before shipping.

Production Time: 7-14 business days for made-to-order pieces (starts after payment confirmation).

UK Shipping: 2-3 business days via Royal Mail Tracked after production is complete.

International Shipping: 5-10 business days via tracked international service after production is complete.

For custom orders requiring artwork approval, production begins once you approve the design. You'll receive tracking information as soon as your order ships.

Absolutely! We specialise in custom work. You can customise existing designs by adjusting chain length, pendant width, adding engraving, or modifying stone sizes. For completely bespoke pieces, we can work with you to create a unique design from scratch. To enquire about custom work, please contact us via email or Instagram DM with your ideas, and we'll provide a quote and timeline. Custom orders typically require artwork approval before production begins.