Shipping policy

Made-to-Order Production

All our pieces are made to order and handcrafted with precision to ensure the highest quality finish.

• Production begins only after an order is confirmed.
• Production time: 4–6 weeks prior to dispatch.
• Production timelines may vary slightly during peak periods or due to the handcrafted nature of our products.

Dispatch

• Once production is complete, your order will be dispatched from our studio.
• You will receive a shipping confirmation email along with tracking details once your order has been shipped.

Shipping & Delivery

Domestic (UK) Shipping

• Orders are shipped via Royal Mail Special Delivery.
• Estimated delivery time: 2 working days after dispatch.

International Shipping

• International shipping is available to selected destinations.
• Delivery timelines and shipping charges vary depending on the destination and local courier services.
• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Important Information

• As all items are made to order, production timelines are non-negotiable.
• We are unable to expedite or rush made-to-order pieces.
• Delays caused by courier services, customs clearance, weather conditions, or other unforeseen circumstances are outside our control.
• Delivery timeframes are estimates and not guaranteed.

Need Help?

If you have any questions regarding production timelines, shipping options, or international delivery, please contact our support team before placing your order. We’re happy to assist you.