Terms of service

  1. Overview
    This website is operated by V7 Karats. Throughout the site, the terms “we”, “us” and “our” refer to V7 Karats. By accessing or purchasing from our website, you engage in our “Service” and agree to comply with these Terms of Service.

  2. Eligibility
    You must be at least 18 years old or have permission from a legal guardian to make purchases.

  3. Product Information & Descriptions
    We make reasonable efforts to ensure product descriptions, specifications, and imagery are accurate. Colours, shine, and appearance may vary due to lighting, devices, and natural material characteristics. We reserve the right to correct errors at any time.

  4. Pricing & Payment
    All prices listed on the website are in GBP unless otherwise stated. Prices are subject to change without notice. We reserve the right to refuse any order if payment is not authorised or if fraudulent activity is suspected.

  5. Order Acceptance & Cancellations
    Order confirmation does not constitute acceptance. We may cancel orders for reasons including stock availability, suspected fraud, or incorrect pricing. Customers may request cancellation before dispatch; custom or made-to-order items cannot be cancelled once production begins.

  6. Shipping & Delivery
    Delivery estimates are provided for convenience and are not guaranteed. Ownership transfers once the courier confirms delivery to the address provided. For international orders, customs duties, taxes, and carrier fees are the responsibility of the customer.

  7. Returns, Refunds & Exchanges
    Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms. Custom or personalised items are final sale. Returned goods must pass inspection before a refund is issued.

  8. Warranty & Materials
    Our products are crafted with the materials specified in each product listing. Unless otherwise stated, jewellery does not carry any warranty beyond statutory consumer rights. Plating, stones, and metals may naturally show wear over time; such wear is not considered a defect.

  9. Intellectual Property
    All content on the website, including text, images, branding, and designs, is owned by or licensed to V7 Karats and may not be reproduced without permission.

  10. Limitation of Liability
    To the fullest extent permitted by law, V7 Karats shall not be liable for indirect, incidental, or consequential damages arising from use of our products or website. Our total liability shall not exceed the purchase price of the product.

  11. Personal Data & Privacy
    Use of personal data is governed by our Privacy Policy, which forms part of these Terms.

  12. Fraud & Abuse
    We reserve the right to refuse service, cancel orders, limit quantities, and close accounts at our discretion if misuse, chargeback abuse, or return abuse is suspected.

  13. Changes to Terms
    We may update or modify these Terms at any time. Continued use of the website constitutes acceptance of such changes.

  14. Governing Law
    These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.